Cold Weather Notice

Our oils may temporarily solidify during cold weather shipping. This is a normal occurrence and does not affect the quality, safety, or scent of the product. Oils will return to liquid form once brought to room temperature. Refunds or replacements are only issued if the product is permanently damaged and otherwise qualifies for a refund or replacement under the applicable policy.

If You Decline Shipping Protection

Customers who choose to remove or decline Navidium Shipping Protection at checkout acknowledge that they are choosing to have their order shipped without the optional Shipping Protection offered by Sayles & Co. Fragrances.

To the fullest extent permitted by applicable law, Sayles & Co. Fragrances is not responsible for packages that are lost, stolen, damaged, or otherwise compromised while in transit when the customer has declined Shipping Protection. By declining Shipping Protection, the customer accepts the risk associated with shipping their order without this additional protection.

If an unprotected shipment is lost or damaged in transit, the customer may need to pursue a claim or resolution directly with the applicable shipping carrier. Sayles & Co. Fragrances does not guarantee that a replacement, refund, or store credit will be provided for an order shipped without Shipping Protection.

Customers may request that our team submit a carrier claim on their behalf, or we can provide the information reasonably necessary for the customer to file an eligible carrier claim independently.

Compensation & Order Resolutions

For shipped orders, if an eligible issue arises with your order, Sayles & Co. Fragrances may, at its discretion, offer a replacement, partial refund, full refund, store credit, or other appropriate resolution based on the circumstances of the issue.

If Shipping Protection was declined, any replacement, refund, or store credit provided by Sayles & Co. Fragrances is not guaranteed and will be considered on a case-by-case basis.

Once a customer accepts or elects to receive a replacement as resolution for an approved issue, the replacement is considered the final resolution of the original claim. The customer is no longer eligible to request a refund, alternative replacement, store credit, or other resolution for the same original issue. Any separate issue involving the replacement shipment will be reviewed independently in accordance with the applicable policies.

Additional shipping charges may apply to replacement or reshipped orders when appropriate.

Orders cancelled before processing are eligible for a full refund, excluding any Shipping Protection fee purchased at checkout.

Return & Refund Policy

All fragrance sales are final. We do not accept returns or exchanges for fragrances and do not issue refunds for orders that were fulfilled as placed.

Returns due to dissatisfaction, scent preference, or other personal reasons are not permitted, as we cannot ensure that products have not been used or tampered with once they have entered the customer's possession. This policy helps protect the safety of our customers and uphold the hygiene standards practiced within our facility.

Clothing items may be exchanged if the size or color is incorrect. To request a size or color exchange, customers must contact Sayles & Co. Fragrances and return the original item to the confirmed return address. Once the original item is received, the appropriate replacement will be shipped.

If an order has already been shipped and a refund is approved, original shipping costs are non-refundable unless otherwise required by applicable law.

Subscribe & Save Policy

Orders placed through our Subscribe & Save program are processed automatically according to the delivery schedule selected at checkout. Once a subscription order has been processed and shipped, the order is considered final and non-refundable.

Customers may manage or cancel their subscription independently through the available subscription management options or may request cancellation by contacting Sayles & Co. Fragrances via email.

If requesting cancellation by email, the customer must provide sufficient information to locate and verify the correct subscription, including either a previous order number or the full name and shipping address associated with previous subscription orders.

Subscription cancellation requests cannot be completed without the information necessary to locate and verify the subscription. If the required information is not provided, the subscription will remain active and future scheduled orders may continue to process.

It is the customer's responsibility to manage their subscription or submit a complete cancellation request before the next scheduled order is processed. Cancellation of a subscription does not cancel, refund, or otherwise affect an order that has already been processed or shipped.