Return & Refund Policy

Please note that we do not accept returns or exchanges for colognes. However, clothing items may be exchanged if the size or color is incorrect. To initiate a size/ color exchange, customers must email and let us know that their size is wrong then return the original item to the sender address once confirmed by us. Once the item is received, we will promptly ship the correct size.

Refunds will not be issued for orders delivered to an incorrect address provided by the customer.

If an order was shipped and customer is issued a refund. Shipping and customs will not be included in the refund due to the order being shipped.

International orders may be subject to duties and import taxes.

Damaged product refunds: Refunds will only be issued upon receipt of clear photo evidence demonstrating valid and explainable product damage.

Order Support Policy

Customers must contact Sayles & Co. within 30 days of confirmed shipment for any order-related concerns, including damages, missing items, or product issues. Requests submitted after 30 days may not be eligible for review.

Cold Weather Notice:
Our oils may temporarily solidify during cold weather shipping. This is a normal occurrence and does not affect the quality, safety, or scent of the product. Oils will return to liquid form once brought to room temperature. Refunds or replacements are only issued if the product is permanently damaged.

Discount Refund Policy Clause

If a customer applies or uses any external or third-party discount, promo code, store credit, influencer code, affiliate code, or promotion not issued directly through Sayles & Co. Fragrances' website, all Sayles & Co. website discounts and promotions are automatically voided for that order.

Because the original website discount is canceled once an outside discount is used, Sayles & Co. Fragrances is unable to refund, reapply, or adjust any website discounts after purchase. This includes refunds requested due to discount discrepancies, stacking errors, or promotional misunderstandings.

By completing checkout, the customer acknowledges and agrees to this policy.

Subscribe & Save Refund Policy

Orders placed through our Subscribe & Save program are processed automatically according to the delivery schedule selected at checkout. Once a subscription order has been processed and shipped, the order is considered final and non-refundable.

It is the customer's responsibility to manage, pause, or cancel their subscription prior to the next billing and shipment date. Cancellations made after an order has shipped will apply to future orders only and will not affect the current shipment.

By enrolling in the Subscribe & Save program, you acknowledge and agree to these terms.

Operational Hours

Our team at Sayles & Co is available to assist you during our standard business hours:
Monday – Friday: 10:00 AM – 6:00 PM (EST)

Please note that emails received outside of these hours will be addressed on the next business day. For immediate assistance or common inquiries, we encourage you to check our automated emails, which include answers to frequently asked questions.

Order Cancellations/ Changes Outside Operational Hours

At Sayles & Co, we strive to process and fulfill orders as efficiently as possible. Please be aware that if a cancellation or change request is submitted outside of our operational hours (Monday–Friday, 10:00 AM – 6:00 PM EST), it may not be reviewed or processed until the next business day. As a result, we are not liable for any inconvenience, delays, or fulfillment actions that occur due to cancellation requests made outside of our regular business hours. We appreciate your understanding and encourage timely communication within our operating schedule.

Once an order is fulfilled we DO NOT edit orders after it has been fulfilled. ALL ORDERS ARE FINAL AFTER TRANSACTIONS ARE COMPLETED.

Shipping Time:
Typically 5-8 Business Days
International Shipping: May Take up to 30 days